Connecting Teams and Customers Across Every Interaction

Inteltel Unified CX with RingCentral brings communications, customer engagement, and contact center capabilities together within a unified cloud platform—helping organizations streamline operations, strengthen service delivery, and create more connected customer experiences.

Benefits

One Platform. Every Interaction. Intelligent Experiences.

As requirements evolve, the environment can scale across users, locations, customer channels, applications, and contact center operations without introducing unnecessary complexity.

A Unified, Integrated View of Every Customer Interaction

Customers expect organizations to recognize them and understand the context of previous conversations. Inteltel Unified CX with RingCentral brings voice and digital interactions into a connected workspace, giving customer-facing teams greater visibility across the customer journey.

AI-Powered Insights Help Teams Learn and Improve

Built-in AI capabilities help transform customer interactions into actionable insights. Capabilities such as automated transcription, interaction summaries, CRM updates, sentiment analysis, real-time agent assistance, coaching, and post-interaction analytics can help teams resolve issues faster and continuously improve service performance.

Seamless to Deploy. Ready to Scale. Supported 24/7.

Inteltel works with your organization through assessment, design, deployment, integration, migration, and ongoing management, helping simplify the transition to a modern customer experience platform.

why choose inteltel?

One AI-Driven Platform.

Bring communications, customer engagement, contact center operations, and AI-powered insights together in one connected platform.

Inteltel Unified CX helps teams understand every interaction, collaborate with greater context, respond faster, and continuously improve the customer experience.

Unified CX

One AI-Driven Platform. Better Customer Experiences.

Agent Tools

Equip agents with purpose-built tools in a single, connected workspace that simplifies customer engagement and improves productivity

Intelligent routing across voice, chat, email, SMS, and digital interactions
Real-time queue and interaction visibility
Automated call handling and interactive voice response (IVR
Integrated communications and collaboration tools
AI-assisted interaction summaries and agent support
Customer context available throughout the interaction

Supervisor Tools

Give supervisors greater visibility and control to coach teams, manage operations, and continuously improve performance.

Monitor agent and customer interaction activity
Manage queues and service levels
Adjust workflows and routing strategies
Access real-time dashboards and historical reporting
Identify service trends and performance opportunities
Use AI-assisted analytics to support coaching and optimization

Customer Journey Design

Inteltel works with your organization to align customer interaction flows with business priorities, service requirements, and desired customer outcomes.

Call and digital interaction flows tailored to your organization
Intelligent routing directs interactions to the appropriate resource
Engagement models aligned with customer needs
Consistent experiences across voice and digital channels
Customer context maintained throughout the journey
Interactions routed to the right resource at the right time

Unified Communications Foundation

Unified CX with RingCentral builds on a common cloud communications foundation, connecting employees, customer-facing teams, communications, collaboration, and contact center operations.

Collaboration across internal and customer-facing teams
Consistent communications experiences across the organization
Cloud-based architecture designed to scale with business requirements
Integration with CRM, business applications, and digital workflows
AI-assisted communications and customer engagement capabilities
Managed and supported through Inteltel services

Capabilities

Connect Every Interaction. Empower Every Agent. Understand Every Customer.

Integrated with Inteltel Managed Network, Cloud, Internet, and Security Services, the platform creates a scalable foundation for modern communications and AI-enabled customer engagement

Omnichannel Digital Engagement

Connect customer interactions across voice, chat, email, SMS, social, and digital channels within a unified engagement environment. Give agents greater context while allowing customers to communicate through the channels they prefer.

CRM Integrations

Connect Unified CX with your CRM and business applications to give agents relevant customer information and interaction history within their workflows. Reduce application switching, simplify updates, and create more personalized customer experiences.

Outbound Dialing

Improve outbound engagement with automated and intelligent dialing capabilities designed to increase agent productivity and support sales, service, notification, and customer outreach programs.

AI-Powered Insights

Turn customer conversations into actionable intelligence with AI-assisted transcription, summaries, sentiment analysis, agent assistance, coaching insights, and interaction analytics. Help teams identify trends, improve performance, and make better-informed service decisions.

COMPLEMENTARY SERVICES

Unified Communications with RingCentral

Cloud Communications. Simplified Deployment. AI-Enhanced Collaboration

Unified Communications with Webex

Secure Collaboration. Integrated Voice. Connected Experiences.

Unified Communications for Hospitality

Connect Staff. Enhance Guest Experience, Simplify Hotel Communications.

Cloud Calling for Microsoft Teams

Extend Microsoft Teams with Enterprise Cloud Voice.

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